Shipping policy

UNITED KINGDOM SHIPPING

  • Free Shipping: Orders over £50 within the UK qualify for free shipping.
  • Cut-off Time: The cut-off for dispatch is 1:00 PM on weekdays. While we aim to dispatch orders even after this time, we cannot guarantee dispatch for orders placed later.
  • Processing Time: Most orders are processed within 24-48 hours. During rare or extremely busy periods, processing may take up to 72 hours
  • Delivery Time: Packages typically arrive within 1-5 working days, depending on the selected shipping service. Deliveries to the Highlands and Islands may take additional time.
  • Weekend Orders: Orders placed after 11AM on Fridays or during the weekend will be dispatched the following Monday, excluding bank holidays.
  • Notifications: You'll receive an email with your tracking number once your order is dispatched.
  • Exceptional Circumstances: Delivery times are not guaranteed during Royal Mail strikes, adverse weather conditions, or other disruptions.
  • Shipping Rates: Shipping fees depend on the delivery destination and order size. The final price is calculated at checkout.
  • Carriers: We use Royal Mail, Parcelforce, and UPS for UK Mainland orders.

EUROPE SHIPPING

  • Free Shipping: Orders over £200 within the EU qualify for free shipping.
  • Dispatch Timeline: International orders are typically dispatched within 1-3 working days.
  • Delivery Time: Packages typically arrive within 4-7 working days, depending on the country.
  • DDP Shipping to EU: We offer Delivered Duty Paid (DDP) shipping for EU customers, ensuring the price at checkout is final with no additional taxes or duties upon delivery.
  • Shipping Rates: Shipping fees depend on the delivery destination. The final price is calculated at checkout.

SUPPORT AND POLICIES

  • Customer Support: For queries or assistance, contact us through live chat or email info@emiratesoud.co.uk.
  • Delivery Delays: We strive for timely deliveries but cannot be held responsible for delays due to customs inspections or other factors beyond our control. Rest assured; your purchase is secure with us.
  • Returns & Refunds: For exchanges or cancellations, visit our Returns & Refunds page.
  • Liability: While we provide full support, delays caused by courier services are beyond our control.

Thank you for choosing Emirates Oud.